Coronavirus (Covid-19) Update

Shefford Hardwicke, Bedford Road
Shefford, SG17 5NU

Coronavirus (Covid-19) Update

January 4, 2021
10:09 pm

As any business in this difficult time, there is a lot of uncertainty in the air at the moment because of the Coronavirus. We firstly want to hold our hands out to those who are trying to stay afloat in these times.

We have taken a range of measures to protect our staff and operations from the impact of Covid-19, and to comply with UK government requirements.

At this time we are continuing to operate as usual.

Best wishes,

The RGM Truck & Van Team

RGM Truck & Van LTD

Company No: 11702728

VAT No: GB310363256

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Terms & Conditions

PLEASE NOTE THAT THIS WEBSITE IS A BOOKING/ENQUIRY/CONTACT SERVICE OPERATED BY RGM TRUCK & VAN HIRE ON BEHALF Of RGM TRUCK AND VAN LTD. ANY BOOKING/ENQUIRY/CONTACT IS MADE WITH RGM TRUCK AND VAN HIRE AND ANY LEGAL CONTRACT IS ENTERED INTO BETWEEN THE RENTER AND RGM TRUCK AND VAN LTD DIRECTLY, NOT RGM TRUCK & VAN HIRE. THE DETAILS OF THE LEGAL ENTITY CAN BE FOUND ON RGM TRUCK AND VAN LTD WEBPAGE OR BY CONTACTING RGM TRUCK & VAN LTD HEAD OFFICE ON (01462) 506070.

All drivers must show valid and original driving licences along with a further form of ID, i.e passort or utility bill.
All drivers are required to produce a valid DVLA check code.
All pricing is per day and subject to availability.
Minimum rental period is 24 hours (unless stated otherwise).
All rentals include insurance (subject to excess, breakdown cover, mileage (subject to local limits) and VAT).
Collision Damage Waiver is available – please ask for details.
Any overhead roof damage to a vehicle is not covered by the collision damage waiver.
Additional Drivers are acceptable at an additional cost.
Drivers must have held their licence for a minimum of 12 months (or 2 years if the driver is under 25 or a non UK licence holder.
One Way rentals are not available – all vehicles must to returned to the point of collection.
Payment is prior to commencement of the rental and any extensions of the rental.
When you reserve a vehicle with us your pick up and drop off times are bookable via our website, or by calling in advance.

Car/MPV Hire Age Range: 23-75 (this may vary on some makes and models)

Van/Minibus Hire Age Range: 23-75 (this may vary on some makes and models)

Foreign Licence Rules – We must be able to read and understand the licence presented and establish it is valid. We cannot accept an International Drivers Permit on it’s own without the original under any circumstances. European Licences with the EU symbol are acceptable without an International licence. IDP’s are intended for the purpose of translation and validity of the original. The onus is on the Renter to provide a translation to confirm all our Insurance Risk questions.

RGM Truck & Van Ltd cannot, and will not, be held responsible for any financial recompense or legal liability deemed appropriate by any third party.

Cancellation and No Show Policy

If your plans change our cancellation policy is as follows:

Cancellation 7 days or more before the start of your hire = 100% refunded

Cancellation between 3-6 days before the start of your hire = 50% refund

Cancellation 48hours or less before the start of your hire = No refund

Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.

All GB Drivers Must Do This

Once you have booked your hire vehicle with RGM truck and Van, either via our website or over the phone we will then require a copy of your driving licence, proof of ID and your DVLA check code by return email and prior to arriving to collect your hire vehicle.

GB Driving Licence Checking procedure

You may check your licence yourself online by visiting the DVLA website or we will check your licence for you if you provide us with your National Insurance number

Please note repeat hirers only need to provide a check code for their driving licence provided they have not moved since there last hire.

This is essential for all Rental Companies to do in order to comply with the Insurance companies rules.

To check you will need your Driving Licence, National Insurance Number and Post Code.

First go to this web site address:- https://www.gov.uk/view-driving-licence

Then choose to SHARE the driving licence information, this page can be printed as well. NB note the share code is case sensitive. By providing us with your share code and driving licence we are able to check your licence on the DVLA website.

There is also another option for GB customers who have trouble on the web checking their own licence or who don’t know their National Insurance number. If GB licence holders cannot generate a code online then you can call 0300 083 0013 (national rate from a land line) and DVLA will provide you with a SHARE code. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed.

Alternatively you can call DVLA on 0300 790 6801 (national rate from a land line) and leave permission for your driving record to be checked verbally by a nominated person or organisation. You have to go through 3 levels of options which are 1 – 4 – 2. This permission is valid for 7 days. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed. The nominated site who needs the information then calls DVLA, states who they are and that there is a verbal message allowing them the information. DVLA will then give the details the site needs (entitlements and endorsements).

Opening Hours

Monday – Friday 8.30am – 5.30pm

Saturday – 8.30am – 10.30pm and 4.00pm – 5.30pm

Customer Parking

Customers can park their vehicle onsite whilst renting a vehicle from RGM Truck & Van Ltd. This is free of charge; however customers park their vehicles at their own risk. RGM Truck and Van Hire cannot be held responsible for any loss or damage to a private vehicle or its contents.

Payments

Credit, debit and online payments are accepted for all rental vehicle payments, we do not accept cash. Any vehicles that require a security deposit must be preauthorised on a valid credit or debit card.

Driving to Europe

If you wish to take one of our hire vehicles outside of the United Kingdom additional charges will apply. Please contact us on 01462 506070 for further details.

Milage

There is a daily milage allowance of 250 miles per 24hr hire. Excess miles will be charged at £0.25 a mile + VAT. This applies to all vehicle groups.

Fuel

Our vehicles are handed over to you full of fuel and should be returned with a full tank. If a vehicle is returned unrefuelled a top up charge of £2.00 per litre will apply.

Courier Rentals

Any courier driver or courier companies will be required to provide an insurance certificate to cover the period of the rental.

Extra Cleaning Charge

If any vehicle is returned extremely dirty, either inside or out, then the hirer will be liable for the cost of additional cleaning charges.

Paint spillages will be charged in full for any cleaning or replacement parts necessary.

Hire vehicles equipped with a towbar

RGM truck and van hire do not accept any responsibility for any loss or damage to whatever is being towed.

If you are hiring a vehicle for the purpose of towing please be aware that the towed trailer/caravan/car/plant or machinery and any other piece of equipment being towed is solely at the responsibility of the hirer and is in no way covered on the hire vehicle insurance. Any damage to the hire vehicle resulting from anything being towed is the responsibility of the hirer and the hirer will incur the full cost of any damage to the hire vehicle.