How old do I have to be to hire a vehicle?

Age range for hiring: 23-75 years

All hirers must have held a licence for a minimum of 2 years.

Can I take the hire vehicle abroad (Europe Only)?

Yes with our prior consent. However, special terms and charges apply for taking vehicles abroad. Please call us on 01462 506070 and one of our rental staff will be happy to provide you with full details.

What documents will I need to bring with me when hiring a vehicle?

We will need to see 2 forms of ID, ie passport & a utility bill showing your current address. Your complete UK driving licence, either photocard or old style paper licence. Regardless of which type you hold, you will also need to access the DVLA website prior to your hire in order to provide us with additional information required. Instructions on how to do this can be found here:

If I have points on my licence, will I be able to hire a vehicle?

This is dependent on the date and nature of the offence. Please call us as our rental staff will be happy to provide you with full details as further charges may apply.

I have a foreign driving licence, am I still able to hire a vehicle from you?

If your driving licence was issued outside of the EU, you must present this together with an international licence. We cannot accept international licenses on their own.

Can I hire a vehicle from you and drop it of somewhere else?

One way hires are negotiable at the time of booking the vehicle, although a charge will apply.

Can I leave my own vehicle on site whilst hiring from you?

Yes, Our customers are more than welcome to leave their own vehicles on site for the duration of the hire period.
Although we have a secure site, customers vehicles & possessions are left at your own risk.

What is included in the Smart Cover?
  • £0 Excess
  • 1 Additional Driver
  • Free Cancellations
  • Any external damage
  • Scratches & dents
  • Windscreen cover
  • Tyres
  • Express check-in
  • Complete piece of mind
What is NOT included in the Smart Cover?
    • Damage to third party or hire vehicle due to negligence or dangerous driving
    • Loss/damage or theft of keys
    • Damage of vehicle engine or drivetrain through negligence
    • Theft of hire vehicle with the keys left in the vehicle
    • Driving, parking offences, violation of the law and toll charges
    • Loss/damage or theft of personal belongings
Does Smart Cover apply to long-term hire?

No, Smart Cover does not apply to long term hire

What are your Terms & Conditions?

Our terms & conditions can be found here.

How do I make a complaint?

Our customers are our priority, if there is anything about your experience with us that you would like to discuss please contact us directly on 01462 506070 and ask for Richard or Kate. Alternately, you can email
You may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at or by contacting

Are you ICO registered?

Yes – we take data protection seriously. Our ICO reference number is : ZA833418

Our “What if” Guide

What if I get a puncture?
Emergency Tyre Assistance 01837 658165
Account Number: C1017-0746



Upon calling the above number you will need to tell them following information:

  • Vehicle registration
  • Wheel position
  • Tyre size
  • Your location


Please note that all tyre damage or punctures are the responsibility of the hirer and therefore will occur additional charges.

What if I am late returning my hire vehicle?

If your hire vehicle is retuned late and outside the terms of your rental agreement further daily hire charges will be applied.

What if I have broken down?
Breakdown Assistance Car, Van & Minibus

0800 027 2326
01274 288 488


In the event of a breakdown please contact one of the above numbers with the following information:

  • Vehicle registration
  • Details & location of the incident
  • As much information about the fault or symptoms as possible.


Truck Assistance 7.5 Ton

UK: 0800 107 5867
Europe: 0033 472 435255


In 99% of cases a roadside repair would be made. If this is not possible the breakdown company will get you & your hire vehicle to a local garage for diagnostics & repair.

What if I have an accident?

During normal office hours, you should contact RGM Truck & Van Hire on 01462 506070.


What if I have an accident out of hours & the vehicle is unroadworthy?


Call our Accident Line 0800 243 783
01277 720 718
Policy Number: 5079305


Please have the following information available prior to calling:

  • Your vehicle registration number
  • Take photographs of damage to ALL vehicles involved & the scene of the accident, if safe to do so
  • Colour, make & model of any vehicles involved
  • Date & time of accident
  • Description of the weather conditions, the state of the road & any street lighting
  • Any injuries sustained by drivers, passengers & pedestrians