Careers
RGM Truck and Van are looking for an enthusiastic Vehicle Rental Front Desk Administrator Apprentice. Working alongside the Rental Manager within a small, supportive team, you will gain valuable experience in customer service, administration and vehicle rental operations.
This customer-facing role involves communicating with customers in person, over the telephone and via email, whilst supporting the day-to-day running of our vehicle hire department. Full training will be provided on our computerised rental management system, giving you the opportunity to develop the skills and knowledge needed for a successful career in customer service and administration.
Key Responsibilities:
- Welcome customers professionally, both in person and over the telephone.
- Respond to customer enquiries via telephone and email.
- Process and manage vehicle hire bookings using the company rental system.
- Assist with scheduling vehicles for both short-term and long-term hire.
- Ensure hire vehicles are prepared, presented and ready for customers.
- Support the coordination of vehicle maintenance and servicing schedules.
- Carry out general administrative duties including data entry and record keeping.
- Maintain accurate customer and vehicle records.
- Work closely with the Rental Manager to ensure the smooth day-to-day operation of the rental department.
- Deliver excellent customer service at all times.
We are looking for someone who is:
- Friendly, approachable and professional.
- A confident communicator with excellent customer service skills.
- Organised and able to manage multiple tasks.
- Keen to learn and develop new skills.
- Computer literate (preferred but not essential as full training will be provided).
- A driving licence is desirable but not essential.
