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If you need any further help getting to us,
then please do not hesitate to contact us and we will gladly guide you in.
Monday: 8:00am – 5:30pm
Tuesday: 8:00am – 5:30pm
Wednesday: 8:00am – 5:30pm
Thursday: 8:00am – 5:30pm
Friday: 8:00am – 5:30pm
Saturday: 08:00 – 10:00am & 4:00 – 5:00pm
Sunday – CLOSED
Age range for hiring: 23-75 years
All hirers must have held a licence for a minimum of 2 years.
Yes with our prior consent. However, special terms and charges apply for taking vehicles abroad. Please call us on 01462 506070 and one of our rental staff will be happy to provide you with full details.
We will need to see 2 forms of ID, ie passport & a utility bill showing your current address. Your complete UK driving licence, either photocard or old style paper licence. Regardless of which type you hold, you will also need to access the DVLA website prior to your hire in order to provide us with additional information required. Instructions on how to do this can be found here: https://www.gov.uk/government/news/driving-licence-changes
This is dependent on the date and nature of the offence. Please call us as our rental staff will be happy to provide you with full details as further charges may apply.
If your driving licence was issued outside of the EU, you must present this together with an international licence. We cannot accept international licenses on their own.
No, all vehicles must be returned during office hours and to our site, the vehicle keys must be handed to a member of staff.
Yes, Our customers are more than welcome to leave their own vehicles on site for the duration of the hire period.
Although we have a secure site, customers vehicles & possessions are left at your own risk.
Note: Smart cover applies to cars only.
No, Smart Cover does not apply to long term hire
No, all of our vehicles are pre-registered on Autopay when entering these zones, this also applies to the Dartford Tunnel and the Tyne Tunnel. We will invoice you once we receive notification of any charges incurred. We are NOT pre-registered for the M6 Toll, and you are responsible for paying at the time of your crossing.
There is a vehicle milage allowance of 200 miles in the first 24 hour hire period thereafter 100 miles per day up to a maximum allowance of 2,500 miles per calendar month. Excess milage over this allowance is charged at 0.25p per mile.
Our terms & conditions can be found here.
Our customers are our priority, if there is anything about your experience with us that you would like to discuss please contact us directly on 01462 506070 and ask for Richard or Kate. Alternately, you can email [email protected]
You may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting [email protected]
Yes – we take data protection seriously. Our ICO reference number is : ZA833418
Upon calling the above number you will need to tell them following information:
Please note that all tyre damage or punctures are the responsibility of the hirer and therefore will occur additional charges.
If your hire vehicle is retuned late and outside the terms of your rental agreement further daily hire charges will be applied.
In the event of a breakdown please contact one of the above numbers with the following information:
In 99% of cases a roadside repair would be made. If this is not possible the breakdown company will get you & your hire vehicle to a local garage for diagnostics & repair.
During normal office hours, you should contact RGM Truck & Van Hire on 01462 506070.
Please have the following information available prior to calling: